Our stores’ procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.
All items sold are not returnable, refundable nor exchangeable.
In the event that wrong goods are received, damaged or broken, kindly contact us at 012-635 9798 within 3 working days of receiving your items. We will reply to your email within 2 working days of receipt of your email.
The following conditions apply:
- All goods returned must be in its complete and original packing conditions with the receipttogether. Items which are removed from its original packing, used, soiled or washed are not entitled to the refund/return.
- Customers are to undertake the full responsibility for returning the goods to MGI PLUS SDN BHD. All freight, shipment, and insurance charges are to be borne by the customers. MGI PLUS SDN BHD shall not be liable for any damages or loss of items during the return shipment back to us.
- All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
MGI PLUS SDN BHD shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from us. In the event that same items/goods are not available, MGI PLUS SDN BHD shall refund the purchase price of the items excluding the delivery charges to the customer.
Please return your purchase to the following address:
MGI PLUS SDN BHD
Block H-1-6, Pusat Komersial Jalan Kuching,
Jalan Kepayang Off Jalan Kuching,
51200 Kuala Lumpur.