Shipping & Delivery

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.  After your order is processed, we will arrange shipment and you can expect to receive your order within the following time frame East Malaysia: 

  • 3-5 working days (except Sunday and holidays) West Malaysia (Sabah & Sarawak)
  • 5-7 working days (except Sunday and holidays)
  • Oversea customer: 7-14 working days (except Sunday and holidays)

Note: You can click on ‘Estimate your shipping’ in your shopping cart to check your delivery cost and time frame of your order.

Shipping

1. How do you determine the shipping fee?

Shipping fee is determined by the total weight of the order. Buyer can estimate the shipping fee during checkout page. Shipping fee may vary based on location such as Sabah and Sarawak.

2. How do I track my order shipment?

Go to Account Menu > View Previous Order > View. Look for the shipment information then go to the courier service provider key in your tracking number to know where your parcel is.

3. Do MGI WELLNESS provides express delivery if I want my products urgently?

Kindly look for our customer service whatsapp number 012-635 9798 to make a special arrangement.  

4. Can I receive my products on a selected date?

Unfortunately, we can’t make it at this moments. You may check with customer service team before purchasing the product.

5. How long does the shipment take?

Usually the courier will take 3-5 working days to deliver after shipment starts. However, if there are weekends and public holidays, it might take a longer time to ship your order.

6. Can I pick up the products by myself?

Unfortunately, MGI WELLNESS does not support self-pick up at this moment.

7. I'm not a local buyer who live outside Malaysia, do you provide oversea shipment?

Yes, we do provide international shipment and we are glad to service customer from overseas too!However, every country has their own restriction and limitations, buyers are encouraged to check clearly before proceed any purchase otherwise will be at buyers own risk. 

8. How long does international shipping take?

International shipping usually takes a longer time to deliver the products due to distance an custom clearance. It probably will take up to 7-14 working days.